Cancellation Policy

No Show= No refund.

Cancellation within 2 hours of tour departure: No refund. *Waivers apply, please see below.

Cancellation made prior to 2 hours before tour departure: Customers will receive a full refund, or credit, less any booking or transaction fees. We are unable to refund any third party booking fees and we encourage you to contact the companies / organisations directly to request same.

If cancelling within 48 hours of tour departure: Please call directly to ensure that we have received your cancellation request.

CRUISE SHIP BOOKINGS – If your cruise ship is unable to dock or you unable to disembark the ship due to ill health, the full amount of the tour will be refunded less any booking and / or transaction fees. We want to provide you with peace of mind when it comes to booking your tour, we understand that things change and can’t be controlled. We are unable to refund any third party booking fees and we encourage you to contact the companies / organisations directly to request same.

Please email or call for extenuating circumstances in relation to a refund – We will do our best to accommodate your needs.

With over 42 years in hospitality and tourism, Kim Phillips-Haines is now the proud owner of Coastline Tours Tasmania and Leven River Cruises Ulverstone. As the new operator manager, she is dedicated to providing exceptional Tasmanian experiences for both locals and visitors. Growing up on farms and working on the land and rivers, Kim has developed a profound understanding and appreciation for Tasmania’s natural beauty. Her down-to-earth nature, combined with professional expertise, ensures exceptional management and service.

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